A study on influencing factors towards online food delivery services

Abstract

This paper aims to investigate the different basic services identified with food delivery system and investigating the chance of coordinating extra services that improve the food delivery services to guarantee on-time food supply. The fundamental linkage in the entire food supply chain is the delivery system where the delivery agents play a key role. Data was collected randomly through a survey to get an overall view of the food service delivery system. The relationship between the various factors that affect the food delivery process has been analyzed. The objective of the study is about to determine the factors affect online food delivery, relationship between customer and the delivery agent and factors responsible for on-time delivery of food. The methodology used here is, random sampling method and the primary data is about questionnaire and data was collected from 120 members in Erode. From the result, approximately having 50-75% of good relation with customers overall in all aspects.