Implementation of a Web System to Optimize the Quotation Process in the Company KSF Representaciones EIRL, 2022

Abstract

This research seeks to demonstrate whether the implementation of a web-based system influences the optimization of activities related to the quoting process, saving time and money for KSF Representaciones EIRL. Therefore, the following question arises: To what extent does the implementation of a web-based system optimize the quoting process? This is an applied, pre-experimental design with a quantitative approach. The population consists of average daily quote records for 24 business days per month. For the convenience sample, an average of 24 quote records from May were used for the pre-test and an average of 24 quote records from June for the post-test, collected using an observation sheet. The results regarding the quoting process variable show that the application reduces the time to generate quotes. For the second dimension, the application results in a higher percentage of quote fulfillment. In conclusion, the implementation of the web-based system improved quote generation by an average of 28 minutes and increased the compliance rate of submitted quotes by an average of 89.8%.