THE EFFECT OF MANAGEMENT (STYLE) ON COST OF QUALITY IN ENGINEERING PROJECTS

Abstract

Management styles affect quality cost in the construction industry. Despite this, little has been done to counter the negative effects. This study investigated the relationship between management styles and the cost of quality in the construction industry using self-administered questionnaires distributed among employees of two different construction firms in Libya, Tripoli state. Moreover, literature review was carried out from different books, journals and articles to arrive at the intention. The findings of the questionnaire reveal that indeed management styles have an impact on the cost of quality. Thus, there a need for construction firms to adopt cost of quality, but most importantly have an effective leadership that will support them to take up cost quality and implement it to achieve company objectives and those of their clients.