A Sentiment Polarity Categorization Technique for Online Product Reviews

Abstract

Sentiment analysis is also known as opinion mining which shows the people's opinions and emotions about certain products or services. The main problem in sentiment analysis is the sentiment polarity categorization that determines whether a review is positive, negative or neutral. Previous studies proposed different techniques, but still there are some research gaps, i) some studies include only 3 sentiment classes: positive, neutral and negative, but none of them considered more than 3 classes ii) sentiment polarity features were considered on individual basis but none of them considered on both individual and on combined basis iii) No previous technique considered five sentiment classes with 3 sentiment polarity features such as a verb, adverb, adjective and their combinations. In this study, we propose a sentiment polarity categorization technique for a large data set of online reviews of Instant Videos. A comprehensive data set of five hundred thousand online reviews is used in our research. There are five classes (Strongly Negative, Negative, Neutral, Positive and Strongly Positive). We also consider three polarity features Verb, Adverb, Adjective and their combinations with their different senses in review-level categorization. Our experiments for review-level categorization show promising outcomes as the accuracy of our results is 81 percent which is 3 percent better than many previous techniques whose average accuracy is 78 percent.