Bridging the gap between general management and technicians - A case study in ICT security

Abstract

The lack of planning, business re-engineering, and coordination in the whole process of computerisation, is the most pronounced problem facing organisations in developing countries. These problems often lead to a discontinuous link between technology and the business processes. As a result, the introduced technology poses some critical risks to the organisations due to the different perceptions of the management and technical staff in viewing the ICT security problem. This paper discusses a practical experience of bridging the gap between the general management and ICT technicians. © 2006 International Federation for Information Processing.