Measuring human resources performance using process mining

Abstract

Performance of human resources is an important issue for managers in profit sector and public sector as well. Performance evaluation can be measured by numerous factors. Traditional approaches are often subjective, and based on descriptive indicators which are hard to measure. Since modern organizations use the information systems to record information about business processes and activities of human resources, it is possible to use this information utilizing process mining techniques to acquire objective information about employees' performance. This paper reviews the literature and investigates the state of the art trends in human resource performance measuring using process mining, the indicators which are measured, methods, frameworks, main directions of development, and suggested future works.