Klasifikasi Booking Servis Kendaraan Pada Pesan Interaktif

Abstract

Abstrack-PT. Tunas Ridean Tbk is one of the companies engaged in car service services. In carrying out its services, PT Tunas Ridean Tbk often gets complaints from customers who queue for service registration and wait too long for the car repair process. The aim of building The vehicle booking application is for customers can book vehicle services through interactive messages. The application will determine the appropriate type of service using text mining. Historical service data can be processed into useful information to predict vehicle service duration. Classification of service duration divided into time intervals of less than 1 hour, 1-2 hours, 2-3 hours, 3-4 hours, 4-5 hours, 5-6 hours, and more than 7 hours. This historical data processing uses the Naive Bayes method with variable types of service, year of production, and type of vehicle. The feature of the application is receiving interactive messages, processing message data, and processing data history which produces the type of service desired by the customer. Furthermore, the system can predict the duration of service based on jobs at the workshop, and then sends an answer in the form of a short message to the customer the estimated time of arrival of the customer to the workshop.