Job satisfaction and morale of enlisted personnel: Implications toward counseling provision in the military organization

Abstract

This research was conducted as an initial move to serve the purpose of studying the need to provide counseling services in the local military organizations. It was meant to study the correlation between job satisfaction and morale of enlisted personnel, whereby the theoretical framework of the research was developed based on Fredrik Herzberg’s 2-factor theory of job satisfaction. A random sample of 50 active servicemen and servicewomen was selected from various locations throughout Malaysia to answer the survey instrument of the research. The quantitative data was descriptively analyzed and inferentially translated (using the Pearson Correlation and T-test method), resulting in two main findings: (a) There was a direct and significant correlation between job satisfaction and morale among research participants, and (b) there was a significant difference in job satisfaction and morale among research participants of differentage and serving duration. The focus of the discussion was directed on the findings and their implications toward the provision of counseling in military services as a whole.