Point of Sale System Used by the Start-Up Cafés in Tabaco City, Albay

Abstract

The Point-of-Sale (POS) system is a vital tool that enables business owners to manage daily operations effectively and efficiently. This study examined the use of features and benefits, as well as the challenges and recommended measures, of Point-of-Sale (POS) systems among selected start up cafés in Tabaco City, Albay. Using a qualitative descriptive research design, data were collected from 7 café owners and managers using a structured questionnaire and follow-up interviews. Findings revealed that most cafés are relatively young enterprises, with 1–3 years in operation and small workforces of fewer than 10 employees. Capitalization levels were generally between ₱501,000 and ₱1,000,000, while average daily patronage remained modest, with most serving fewer than 100 customers. Results indicated that POS systems were frequently used for basic transaction functions, such as order-taking, billing, and receipt generation, but were used only partially or not at all for advanced features, such as inventory management, sales analytics, and customer relationship management. Operational benefits included reduced waiting time, improved accuracy, automated reporting, and real-time inventory tracking, while benefits for patrons emphasized transparency, order accuracy, and enhanced service quality. However, significant challenges were identified, including technical issues (poor internet connectivity, downtime, and compatibility concerns), operational inefficiencies (limited integration with online platforms), financial constraints (subscription and maintenance costs), and human resource challenges (staff errors due to insufficient training). The findings conclude that while start-up cafés recognize the value of POS systems in improving daily operations, their full potential remains underutilized. The study recommends that maximizing POS use requires greater training, infrastructure support, and strategic adoption of advanced features to improve competitiveness and sustainability in Tabaco City’s growing café industry.