A Conceptual Framework to Explain Transition of Intercultural Communication Conflict, Social Environment and Personality

Abstract

This study conceptually examines a comprehensive framework that integrates intercultural communication competence (ICC) as a key perspective to better understand intercultural communication conflict in multicultural social environment. Although numerous researchers have studied extensive topics of intercultural communication in various literatures, none have conceptualized on the critical role of ICC or incorporated the construct as a major predictor to intercultural communication conflict and loyalty. ICC explains the ability to consider and internalize the various cultural settings to appropriately manage and build an effective communication in the multicultural atmosphere. ICC, which deals with having the right intercultural mind set, skill and sensitivity is crucial for intercultural encounters particularly in the culturally diverse societies. While, ICC has generated a lot of recent interest amongst scholars and practitioners, there is still a gap on the conceptualization to support or validate its theoretical claims. Hence, the study exposes additional insights into some practical and conceptual solutions for addressing the intercultural communication of culturally diverse encounters in culturally diverse social environment. These contributions postulate an impetus for future research in various service settings.