Design research for the development of a Medical Emergency Ambulance. Design as a symbolic qualifier in the design of complex systems/products

Abstract

This research made it possible to launch a cooperation program between the University, the Industry and the National Institute of Medical Emergency of Portugal (INEM), to design a new medical emergency ambulance. The study has built a conceptual reference framework of an Ambulance Type B, focused on the sanitary cell, i.e. the area of a vehicle in which the assistance to the patient, stabilization and transport take place, as well as the interaction between the main medical equipment, medical personnel and patients occurs. This type of ambulance is used by the INEM to attend more than 91% of emergency calls. This project has developed a holistic participative design approach to the user´s needs, qualifying space with the conditions to improve the medical staff and patient experience. The research results have emphasized design as one of the main factors for the development of Prehospital emergency and patient transport vehicles.