Information technology as an indicator of the level of organizational performance

Abstract

This paper presents the results of research into the impact of information technology (IT) on individual and organizational performances in companies in Serbia: job satisfaction (JS), communication satisfaction (CS), organizational commitment (OCM), organizational trust (ITW), organizational learning (OL) and financial performance (FP). The data were obtained from a questionnaire completed by N = 380 middle managers from 102 companies in Serbia. The methods used for statistical data processing were: descriptive statistics, correlation analysis and the t-test. The main conclusions of the study are: 1. Information technology items in companies in Serbia are slightly above average values. 2. The level of information technology in the company is an indicator of the level of organizational performance in the company. 3. The level of information technology in the company has direct and indirect positive impacts on the level of a number of organizational performances in the company.