Drift or Shift? Propositions for changing roles of administrations in e-Government

Abstract

As transaction costs of web-based interaction in e-government continue to decrease, the actors involved are forced to reconsider their roles and value propositions. This paper builds on previous research on government transformation and introduces three propositions on how new opportunities opened up by emerging web technologies and methods lead to a paradigmatic change of the role of administrations in e-government. The propositions are developed in the areas of information management, creation of service value, and leadership in administration, based on identifying technology-induced challenges ("anomalies") as well as new opportunities leading to new role conceptions in administrations. © 2010 Springer-Verlag Berlin Heidelberg.