Service Skills Training in Restaurants Using Virtual Reality

Abstract

Currently, training in restaurants often take the form of on-the-job training (OJT), where trainees are accompanied by trainers who guide them as they serve the customers. However, it is difficult for trainers to understand the cognitive and decision-making processes of the trainees objectively, which makes OJT guidance extremely difficult. Objective measurement indices are also needed. To mitigate these issues, we developed a VR job-training system that focuses on two elements that pose challenges for the actual situation: awareness and priority-setting.