“They just won't listen”—The role of blame in narratives of past extreme weather events for anticipating future crisis

Abstract

The phase before an extreme weather event is crucial for the actual reaction to the impacts of such an event. In this phase, professionals in the field of civil protection and emergency management anticipate the intensity and impact of the event and use these expectations for action. We argue that anticipation is—beyond others—shaped by the organizations’ shared narratives of past crisis that resulted from extreme weather events. The findings focus on the frame of ‘blame’ in the narration and are based on two fields of study, road maintenance services and forest fire control. Qualitative group discussions and semistructured interviews show two very different views on blame depending on the organization: human factors and fate. This contrast can be traced back to the character of the weather events itself, but also with the self-image of the organization and perceived external expectations. Depending on the narrative plot and threshold of the event, narratives can affect and alter practices of anticipation through narrations of renewal. Findings contribute to the understanding of organizational sensemaking through narratives of blame and consequences.