Analysis of User Satisfaction on Corona.Jakarta.go.id Website: Use Webqual Method 4.0

Abstract

The Corona.jakarta.go.id website is a website owned by the Jakarta city government as a provider of information related to Covid-19, the website contains data on the distribution of Covid-19 throughout Indonesia and specifically Jakarta, as well as appeals to the public and other informationfor overcoming Covid-19 in Indonesia. Indonesia is experiencing a pandemic Corona Virus or Covid-19, many websites are built as a form of government contribution to the response of Covid-19. As one of the websites which is a place for information related to Covid-19, of course many people access the website, with the information presented on the website, the website user satisfaction research is carried out by distributing questionnaires to the public. From the description of the problem, aCorona.jakarta.go.id website quality measurement is carried out using the Webqual 4.0 method whose aim is to find out the Webqual variables that affect user satisfaction, from the Webqual 4.0 indicators what needs to be improved for and provide recommendations improvement. Based on the results ofa survey of 109 respondents obtained the value of R square for the variable user satisfaction by 0.448 or 44.8% through linear relationships, while the value of the remaining 0.552 or 55.2%, influenced by other variables outside this study.