Leadership and Communication in Dentistry

Abstract

Intro; Title Page; Copyright Page; Contents; Preface; Acknowledgments; Section 1 Leadership and Success in Communication with Dental Insurance Companies; Chapter 1 Understanding Insurance Companies; References; Chapter 2 Insurance Negotiations; Chapter 3 Preferred Provider Organization (PPO) Contractual Issues; References; Chapter 4 Estimation of Benefits Problems; References; Chapter 5 Appeals Letters; Bundling of Core Buildup with the Crown; New Crown Due to Marginal Caries; Vertical Fracture Line; Substituting a Large Amalgam for a Survey Crown; A Partial Denture Instead of Bridges Disallow Prophylaxis After Scale and Root PlaningSometimes a Predetermination Is Sent Back Stating that the Radiograph Is Not Readable or Does Not Show the Entire Tooth, When in Fact the Opposite is True; Nonpayment After Reliance on Estimation of Benefits; Insurance Fee Schedule for Non-covered Services; Request of Refund from an Insurance Company You Do Not Participate; When the Insurance Company Fails to Pay; References; Chapter 6 Leadership to Interface with Your Community; Reference; Section 2 Leadership, Communication, and Success for Your Practice; Chapter 7 Listening; References Chapter 8 Patient MotivationReferences; Chapter 9 Leadership of Personnel; References; Chapter 10 The Office Policy Manual; Office Hours; General Office Rules; Social Media; Phone Calls: Office and Personal Cellphones; Job Duties; Office Supplies; Uniforms; Personal Grooming; True Case (35); Employee Relationships; Staff Meetings; Employee Breaks; Continuing Education; Paydays; Medical Insurance; Dental Care; Vacations; Sick Leave; Other Benefits; Confidentiality and Acknowledgment; References; Section 3 Leadership, Communications, and Success for Your Self Chapter 11 Understanding LeadershipReferences; Chapter 12 Your Self; References; Index; EULA