Summing Up an Immeasurable Year

Abstract

COVID-19 has drastically impacted healthcare delivery across the United States and globally. This article outlines the strategic challenges of a free clinic in Milwaukee, Wisconsin, during the pandemic and describes various responses to these challenges. Communication with patients and staff, loss of volunteer practitioners and employee relations are specifically explored. The author argues that implicit aspects of the free-clinic business model positively impacted clinic resilience and suggests that lessons in workplace culture could be applied across sectors, with the aim of improved resilience during difficult times in the future.