Eliciting Requirements of Order Fulfilment in A Company

Abstract

The Order Fulfillment Process (OFP) is one of the core business processes in an organisation. OFP in a manufacturing company, the wide range of activities involved is carried out by people from different functional units. OFP is complicated and demands activity elicitation and coordination. Hence, it important for companies to re-engineer their OFPs to support their activities for the better. Oil distribution manufacturing is a company that acts as a manufacturer of Coolant Brake, and Radiator in Indonesia needs an application to fulfilled all its business process activities. In this research, the authors have elicited requirements of order fulfilment in this company used elicitation and collaboration methodology to gain knowledge about the user's requirement or need. From this research, an order fulfilment application that has been computerised has been produced following their needs to support organisation activities for the better.