General aspects of introduction of management systems in educational organizations in pursuance of ISO 21001:2018

Abstract

Aim. Analyze the requirements to and specific features of introduction of ISO 21001:2018-"Educational Organizations. Management Systems for Educational Organizations. Requirements with Guidance for Use". Results. On the whole, the international standard ISO 21001:2018 represents a management tool for organizations providing the educational products and services that are willing and capable of satisfying the expected needs of the learners. The educational organizations promoting the compliance with ISO 21001:2018 benefit from the enhancing efficiency of educational organization management systems, continuous monitoring of the establishment and the management processes for compliance with the mission, satisfaction of the needs and expectations of consumers of the services, individual approach toward training, expanding the involvement of the interested parties and facilitating the investments. Conclusions. This paper proves that ISO 21001:2018 is based on process approach, risk-based thinking and performance that is based on task completion in the Plan-Do-Check-Act (or PDCA) sequence. It has been established that all requirements set forth in ISO 21001:2018 are generic and intended to be applicable to any educational institution regardless of the form, terms and methods of training. By introducing the management system, the educational organizations will demonstrate their ability to maintain competencies through teaching, learning or research, and will further enhance the satisfaction of the learners, personnel and other interested parties by way of efficient application of the management system while steadily improving their own performance.