Conflitos em contexto de saúde: Um instrumento de avaliação de estilos de gestão de conflito

Abstract

INTRODUCTION: The conflict is underlain by any human organization, and health institutions are not an exception. AIM: Adapt and validate an instrument of evaluation of conflict management styles, the Dutch Test for Conflict Handling (DUTCH; De Dreu et al., 2001), for the health context. METHODS: After the translation to Portuguese, the scale was applied to 364 male and female individuals, students and health professionals. It was collected information about socio demographical data. In the administration of the questionnaires it was explained to the participants the objective of the study and it was given guarantee of anonymity. RESULTS: The exploratory factor analysis has indicated, such as in the original structure, the existence of 5 factors that presented a good internal consistency (0,74 < α < 0,85). DUTCH presents a robust internal consistency to the total scale (α = 0,82). Using structural equation models, the model presented adequate adjustment coefficients [χ(160) = 298,9; p < 0,001; χ/gl = 1,87; GFI = 0,927; AGFI = 0,904; CFI = 0,942; TLI = 0,931; RMSEA = 0,049) and meets the basic assumptions of the inventory. CONCLUSIONS: The Portuguese version of DUTCH reveals psychometric characteristics that characterize it as reliable to evaluate conflict management styles. It can be a good support to investigation, relating the results obtained in it with other variables of conflict management. The instrument is composed by a small number of items and is of easy application in health area.