METHODOLOGICAL PROCEDURE FOR APPLYING DMAIC MODEL OF SIX SIGMA METHODOLOGY IN A BEVERAGE COMPANY

Abstract

This study aimed to describe the DMAIC model of the Six Sigma methodological procedure and demonstrate the practical application and results obtained in the process of palletizing loads in a Beverage Industry of the Industrial Pole of Manaus. This case study was carried out using a bibliographic survey of the concepts, methods, and procedures of the quality tools, Six Sigma. As a procedure for collecting information, secondary data were used. A Six Sigma application model based on the DMAIC methodology in the palletizing process was presented. The results obtained and the contributions to the improvement of the quality and efficiency of the processes were analyzed. It is concluded that through the application of the methodological procedure of the DMAIC model it was possible to determine and quantify the main defects and wastes, analyze the causes and establish improvement actions in the palletizing process in the Company, resulting in a 40% reduction in handling of the supply operators in the company's shipping area, the elimination of the lack of pallets in the shipping process, the elimination of solid waste disposal in the environment and the reduction of expenses with pallets by 56% in the Company in question.