ANALYSIS OF DYNAMIC SERVICE SYSTEM BETWEEN REGULAR AND RETRIAL QUEUES WITH IMPATIENT CUSTOMERS

Abstract

In this article, we propose a dynamic operating of a single server service system between conventional and retrial queues with impatient customers. Necessary and sufficient conditions for the stability, and an explicit expression for the joint steady-state probability distribution are obtained. We have derived some interesting and important performance measures for the service system under consideration. The first-passage time problems are also investigated. Finally, we have presented extensive numerical examples to demonstrate the effects of the system parameters on the performance measures.