Quality improvement in a publicly provided long-term care system: The case of Norway

Abstract

Objective: To explore the extent to which quality improvement activities are implemented in the Norwegian long-term care system for older people, and to determine if variations in the extent and scope of quality improvement activities are associated with the characteristics of the first-line care leaders, the sector or the size of the municipality. Design: A cross-sectional telephone survey supplemented with information from public records and official municipal websites. Data were organized according to six total quality management components, and a sum score was developed to measure quality improvement. Variations in the extent of quality improvement activities were analysed using multivariate analysis. Setting: Thirty-two Norwegian municipalities stratified according to region and population size. Participants: Sixty-four first-line leadersin nursing homes and home-based care. Main outcome measure: A sum score has been used as a measure of quality improvement activities. Results: The unit's quality improvement activities varied by quality improvement components and by municipality. The technical component that requires training in tools and techniques was low; the general components as 'leader's involvement' and 'employee participation' were more common. The size of the populations of the municipalities showed a significant independent association with the scope of quality activities. Conclusions: The six quality improvement components varied from high to extremely low, and the large municipalities had more quality activities than small- or medium-sized municipalities. © The Author 2008. Published by Oxford University Press in association with the International Society for Quality in Health Care; all rights reserved.