Factors Influencing Satisfaction on Internship of Art Normal Students in Sichuan, China

Abstract

This study aims to determine the significant impact of supervisor support, task clarity, service quality, perceived value, and student expectation on art student satisfaction on educational internship. This quantitative study conducted the data collection by distributing questionnaires. Before the data collection, the item-objective congruence (IOC) index was approved by three experts at a score above 0.5, and Cronbach’s alpha coefficient value of the pilot test was acceptable at above 0.7. The sampling methods used were purposive, stratified random, and convenience samplings. The data were analyzed by confirmatory factor analysis (CFA), and the hypotheses were tested by the structural equation model (SEM). The results showed that service quality, supervisor support, task clarity, and perceived value significantly impacted art students’ internship satisfaction. Service quality had the most substantial significant impact on art students' internship satisfaction. However, there was no causal relationship between student expectation and student satisfaction. In conclusion, universities and internship sites should focus on improving service quality, providing skilled supervisors, giving higher task clarity, and promoting values of the educational internship program to ensure student satisfaction.