File synchronization and sharing:: User practices and challenges

Abstract

In this paper, we present results of qualitative analysis of interviews with 16 university faculty regarding their use of file synchronization and sharing technologies in their work and personal lives. We identify key problems and considerations that influence file synchronization and sharing practices, and describe commonly used strategies. Our findings show that while behaviors have evolved as technology changes, users continue to make extensive use of familiar patterns of access, including automated and manual methods. We identified several factors that influence users' choice of methods for synchronization, including privacy and security concerns, data size, institutional policies, and knowledge of systems. We present insights about how boundaries and data separation affect synchronization practices, and about specific synchronization issues users faced when collaborating. Our findings extend research on personal and group information management practices and provide insight for the design of synchronization and sharing systems. Copyright is retained by the authors.