E-Learning Platform Usage and Acceptance of Technology after the COVID-19 Pandemic: The Case of Transilvania University

Abstract

This research aims to examine the evolution of student attitudes toward the Transilvania University e-learning platform over a three-year period, encompassing the time before and after the COVID-19 pandemic. The study collected both quantitative and qualitative data through a structured online survey. Quantitative data were analyzed using descriptive statistics (frequency distribution) to measure changes in perceived ease of use, experiences, or degree of satisfaction, while qualitative responses were thematically analyzed to capture students’ comments about the platform within the Technology Acceptance Model (TAM) framework. The findings indicate an increased usage of the e-learning platform and satisfaction with the user interface post-pandemic, along with a reduction in reported technical issues. Moreover, a predominantly positive sentiment emerged from the thematic analysis of student feedback. These results provide universities with evidence that higher education facilitated by an e-learning platform is sustainable and capable of offering enriched learning experiences, extending beyond the pandemic context.