The impact of adopting e-collaboration tools on knowledge management processes

Abstract

The aim of this study is to identify the impact of adopting and using electronic collaboration tools on knowledge management processes at the Generations For Peace (GFP) Organisation in Jordan. To achieve the objectives of this study, the researchers used an analytical descriptive method by developing a questionnaire consisting of (46) items. A comprehensive survey was adopted for the study and 300 questionnaires were distributed among the study population consisting of GFP Ara-bic-speaking staff. 281 questionnaires were returned (93.6% of the study sample) and 267 were suitable for analysis. The researchers used SPSS to analyse the data. As part of the study’s results, deficiency, on the one hand, was found in the use of electronic links among individuals. Furthermore, the researchers found a drawback in GFP’s use of strategies that reduce bureaucracy at work. Another deficiency was found as well in encouraging informal meetings at GFP among staff to exchange work-related views. But on the other hand, knowledge management processes were highly scored; the highest score was given to ‘knowledge storage’ followed by ‘knowledge gener-ation’, ‘knowledge application’ and lastly ‘knowledge sharing’.