Quality Assurance at Mega Universities

Abstract

Within the community of distance and online education, quality and quality assurance have been one of the most talked and discussed areas. This is especially true within the context of mega open universities where policies are always designed to optimize the openness, flexibility, and accessibility of the system. Even though distance education had initially been associated with opening access to education, the quality of education has become more and more important in line with the advancement of technology use throughout the system. It is within this quality paradigm that quality assurance (QA) has become one of the key aspects in planning and managing open, distance, and digital education (ODDE). This paradigm has also brought many ODDE providers including the mega open universities to reformulate their visions, missions, and strategies to address quality issues more adequately (Belawati and Zuhairi, 2007). This chapter explores the implementation of quality assurance (QA) programs at two mega universities, Universitas Terbuka and Open University of China, which have developed QA system and implemented systematic QA programs consistently, resulting in their enhanced quality of learning over the years. The discussion will start with a general overview about the universities, followed by their internal QA systems and implementations. The two exemplary QA systems and practices would illustrate how mega open universities undertake the quality assurance programs to ensure continuous improvement as well as to develop quality cultures within the respective institutions.