The role of knowledge management in developing quality culture

Abstract

The study reveals the connecting points, where the elements of knowledge management system as part of the corporate processes (studiously the quality systems) play an important role in the successful operation of the company. The characteristic features of quality culture are in focus, of which support is put in parallel with the characteristic features of the learning organisation’s culture phrased as a precondition of knowledge management system. With this comparison, the author guarantees the understanding that by solving quality problems and developing quality culture with supporting the elements of knowledge management system will contribute to reaching corporate success and strategic goals.