ANALISIS KUALITAS DAN FASILITAS PELAYANAN KESEHATAN PADA KLINIK PRATAMA UMI RAHMA KOTA BEKASI

Abstract

This research aims to determine the quality and facilities of services and what are the obstacles in services at the Pratama Umi Rahma clinic, Bekasi City. This research was conducted at the Umi Pratama Clinic for 2 months, namely June-July. The research method used was observation and interviews by taking random samples for one week. Based on research that has been carried out, the service provided is good from various aspects, but needs to be improved. While the facilities provided at the Pratama clinic are quite complete, there is a need foradditional units and equipment improvements