Investigating the User Experience and Evaluating Usability Issues in AI-Enabled Learning Mobile Apps: An Analysis of User Reviews

Abstract

Integrating artificial intelligence (AI) has become crucial in modern mobile application development. However, the current integration of AI in mobile learning applications presents several challenges regarding mobile app usability. This study aims to identify critical usability issues of AI-enabled mobile learning apps by analyzing user reviews. We conducted a qualitative and content analysis of user reviews for two groups of AI apps from the education category - language learning apps and educational support apps. Our findings reveal that while users generally report positive experiences, several AIrelated usability issues impact user satisfaction, effectiveness, and efficiency. These challenges include AI-related functionality issues, performance, bias, explanation, and ineffective Features. To enhance user experience and learning outcomes, developers must improve AI technology and adapt learning methodologies to meet users’ diverse demands and preferences while addressing these issues. By overcoming these challenges, AI-powered mobile learning apps can continue to evolve and provide users with engaging and personalized learning experiences.