Improving the quality of the analysis process of technical documentation in an aerospace organization

Abstract

Within the aerospace company in which the study was conducted, the quality management system is fully documented and able to support a permanent control over internal and external activities, which influence the quality of a product or a service. The study highlights all the preventive actions meant to prevent the recurrence of problems, the work systems being standardized, so that they can be maintained. The quality policy is a component part of the organization's policy, and is designed to ensure compatibility with the sector's other sectoral policies. A number of strategies to improve the document analysis process were presented, in order to improve the current way of working. In order to ensure customer satisfaction, the organization adhered to the principles of the APQP methodology and arguments were made that support the importance of implementing this methodology as a measure to prevent defects.