Users' Awareness, Utilization, and Satisfaction with Online Library Information Resources and Services

Abstract

Libraries are the support system for the academic success of students and teachers. These have been proven when libraries were greatly affected during the COVID-19 pandemic. There was a shift from on-site to online library services, and various library innovations were implemented to support the academic community despite the COVID-19 pandemic challenges. This study examined the online library information resources and services at Carlos Hilado Memorial State University in terms of users' awareness, utilization, and satisfaction. A researcher-made questionnaire was used, validated by five (5) experts in research and library and information science, and 374 students participated. The instrument's reliability was strong, with a Cronbach's alpha coefficient of 0.910. Descriptive and inferential statistics were employed in data analysis. Mean, standard deviation, t-test, ANOVA, and Pearson's r were the statistical tools used. The results showed a high level of awareness of online library information resources and services, and the users often utilized these resources and services. Users were very satisfied with the resources and services, indicating that their needs were effectively met. Furthermore, there is a significant difference in the users' level of awareness and satisfaction when grouped according to age, year level, campus, and frequency of library usage, and no significant difference when grouped according to their sex. However, there is no significant difference in the users' extent of utilization when grouped according to age, sex, year level, campus, and frequency of library usage. As to the correlation, there is a significant relationship between users' level of awareness and their extent of utilization of online library information resources and services.