Design of government-citizen participation model for sustainable eGovernment ecosystem – Indian context

Abstract

Sustainability of eGovernment projects in developing countries is being considered as a new parameter for development across the world. Though strategic guidance is available from various agencies to overcome its associated challenges and have its smooth implementation, however, as evident from literature there has not been much success stories for developing countries. The study conducted in this paper has made an attempt in collating the pivotal role stakeholders play in sustainability of eGovenment projects. Since most of eGovernment projects these days are being operationalised in PPP mode, the determinants are considered in such a way that it gives significant inputs for both set of employees. The case studies of two eGovernment projects, along with dataset for 600 users have been included as part of paper. The conceptual model prepared can be used to construct quantitative simulation tools which can then be used by policymakers, during various stages of eGovernment projects.