A large-scale study of Wikipedia users' quality of experience

Abstract

The Web is one of the most successful Internet application. Yet, the quality of Web users' experience is still largely impenetrable. Whereas Web performances are typically gathered with controlled experiments, in this work we perform a large-scale study of one of the most popular websites,namely Wikipedia, explicitly asking (a small fraction of its) users for feedback on the browsing experience. We leverage user survey responses to build a data-driven model of user satisfaction which, despite including state-of-the art quality of experience metrics, is still far from achieving accurate results, and discuss directions to move forward. Finally, we aim at making our dataset publicly available, which hopefully contributes in enriching and refining the scientific community knowledge on Web users' quality of experience (QoE).