Research on agent-based human-information system trusted interaction in distributed cooperative work environment

Abstract

In order to solve the problem of untrustworthy interactive process in distributed cooperative work environment, this paper, firstly, proposes a notion of "human-information system trusted interaction" and provides the basic research framework. Secondly, this paper illustrates the meaning of this notion and studies the characteristics of the trustworthiness about the human-information system trusted interaction. Finally, we analyses the key factors influencing the human-information system trusted interaction and puts forward a three-layer trustworthy interactive model based on agent. A trustworthy interaction management layer is inserted between users and information system. The management layer includes 5 agents. The Interaction agent and negotiation agent track and collect data of interactive behavior; monitor agent maintains global clock to guaranty temporal consistency; assessment and analysis agents used for determining abnormal interactive behaviors; and feedback agent is used for giving user prompt and early warning. To use this model, we constructed a trustworthy interaction chain of human-information system. Due to the each link of the chain is monitored and managed by the management layer, the trustworthiness of interaction process is guaranteed. © Zhang et al.