Modelling and Assessment of the Effectiveness of Government Information Technologies Value Space Approach with a Public Sector Case Study in Turkey

Abstract

In the context of evaluating effectiveness of information systems, the public sector requires a specific approach for measuring indirect benefits such as strategic / political value. There is not yet a holistic approach and no unified adaptive and time-variant model addressing the problem. A model for assessing both initiatives and ex-post benefits is needed. In this paper, we describe the Strategic Management Model, developed and partially applied at the Ministry of Finance, Turkey. The model merges public value, strategic goals, service delivery value chain, performance indicators, continuous monitoring and evaluation, and asset management concepts in the Public Financial Management Value Space. This is compliant with Government Finance Statistics, which is the basis for our Public Financial Management Value Space, with dimensions, in which every node and path is defined as an object within this value space. This adaptive model will allow multi-dimensional assessment, enabling backward traceability, establishing the necessary links between the performance, goals and budget.