The Everyday HCI of Uber Drivers in India: A Developing Country Perspective

Abstract

Uber drivers in India are witnessing a slow emergence of everyday work formalization predominantly through their engagement with the Uber platform. If a vast segment of the informal employment sector in a country resembles gig work, can companies like Uber bring organizational ability and wage regularity to employment? Despite Uber's economic model being challenged on several labor fronts in scholarship from the global North, we argue everyday interactions with the Uber platform are ushering organized work practices and improved financial stability for drivers who formerly hail from the informal employment sector in India. The everyday driving for Uber is filtered through a conceptual and practical work model drivers gain with due experience of Uber's platform features. Our study uncovers the relationship between the controlling demands of the Uber platform and ensuing driver work adaptations. We present findings from a qualitative investigation of Uber ride-hailing services impacting drivers to 1. optimize earnings 2. link work effort to wages 3. converge towards platform compliance. We posit engaged and persistent interactions with the Uber platform bring structure and formality to the profession of driving for Indian Uber drivers.