Adoption of information systems in OCB in the pandemic era mediates personality relationships, organisational culture on employee performance

Abstract

Employee performance has an important role in maintaining the continuity of the Bank's business, especially in a pandemic condition, so this study seeks to examine what factors are the drivers and barriers to employee performance within regional Banks. Organization Citizenship Behavior: Can adopting information systems moderate personality and culture on employee performance? This research is a quantitative research with purposive sampling as method sample where the object of research to be studied is Rural Banks in South Sulawesi Province, Indonesia. The analysis study of this research is 30 branch offices, by randomly selecting all employees who do not occupy leadership positions, but have more than 3 years of service; finally, a sample of 200 employees is obtained. This research was analyzed by SEM analysis with AMOS as an application processing tool. The results of the investigation show that organisational culture characteristics do not directly affect employee performance. Information Systems in OCB can mediate personality and organisational culture on employee performance. A strong personality creates work emotions, and a compassionate work atmosphere encourages employees to work after hours.