Developing Strategies to Improve Organizational Readiness for Knowledge Management System Implementation

Abstract

This study aimed to identify strategies to improve organizational readiness for knowledge management system (KMS) implementation by determining the key influencing factors. Escalating rivalry in the business sector, organizations recognize the paramount significance of harnessing their knowledge assets. This knowledge can serve as a competitive edge, setting them apart from their rivals. By implementing effective knowledge management, companies can devise innovative solutions to enhance business operations and augment overall revenue. Many organizations have adopted Knowledge Management Systems (KMS) to capture, record, manage, and disseminate knowledge among their workforce. Numerous studies have delved into identifying the essential factors that organizations must consider before embarking on knowledge management implementation. Factor analysis of survey data from 89 employees revealed four key factors impacting readiness such as Organizational Agility, Collaborative Infrastructure, Knowledge Empowerment, and Lack of Engagement. The findings provide insights into strategies to enhance these factors to successfully facilitate KMS implementation. This study contributes to the existing body of knowledge by providing insights into the dynamics that go beyond the technical aspects of KMS, ultimately developing strategies for more effective knowledge utilization and organizational growth.