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A PILOT STUDY OF THE HONG KONG SMARTPHONE MARKET: HOW SERVICE QUALITY AFFECTS REPURCHASE INTENTION VIA CUSTOMER SATISFACTION AND ATTITUDINAL LOYALTY

  • Ng H
  • Li T
  • Yeung M
International Journal of Business and Management (2020) VIII(2)
DOI: 10.20472/bm.2020.8.2.006
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Abstract

… A pilot study of the Hong Kong smartphone market: How service quality affects repurchase intention via customer satisfaction and attitudinal … the world's first camera mobile phone, and BlackBerry launched the world's first mobile phone that supported emails and web-browsing …

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APA

Ng, H., Li, T., & Yeung, M. (2020). A PILOT STUDY OF THE HONG KONG SMARTPHONE MARKET: HOW SERVICE QUALITY AFFECTS REPURCHASE INTENTION VIA CUSTOMER SATISFACTION AND ATTITUDINAL LOYALTY. International Journal of Business and Management, VIII(2). https://doi.org/10.20472/bm.2020.8.2.006

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