Resilience in healthcare: A modified stakeholder analysis

Abstract

Resilient healthcare embraces complexity, performance variability and acknowledgement of when things go right and when things go wrong it is usually because there has been an aspect of organizational malfunction or failure. Each organisation comprises of a range of stakeholders both internal and external and holding a variety of roles. To gain a better understanding of how individuals and groups influence the decision-making process of organisations, a stakeholder analysis can be the appropriate approach of choice. This chapter presents an approach to stakeholder analysis within the context of health care and the growing realization that patients and pubic can make a valuable contribution to the decision-making process of organisations and the contribution to resilient health care. Highlighted within the chapter are key questions and stages that require consideration when conducting a stakeholder analysis. To incorporate the contribution of patients and public, we use an analytical framework describing different aspects (decisions-making domains, roles and levels) of participation in healthcare decision-making. Reference is made to the benefits of conducting a stakeholder analysis, what the results can contribute with and indicates some of the challenges.