Application of a process improvement method for improving usability

Abstract

The paper investigates whether the user-interface interaction can be shortened with the use of process improvement methods. Similarities between office or factory work and interacting with a user interface have been noticed. Based on that a relevant process improvement method has been selected and applied to analyze different cases of interactions between a user and an interface. This analysis has shown that process improvement methods enable identification of interface elements to be modified in order to shorten the user-interface interaction. Additionally, the method has been found to be a way for facilitating identification of ideas for new services.