Reflections of Industry 4.0 To Management of Service Enterprises: Smart Hotels

Abstract

Service enterprises cannot avoid the necessity to follow useful quests under the weight of competition conditions, although the operation of them is challenging due to the basic characteristics of the service. The development of technology also helps to outperform usage areas for information technology service enterprises, which affect the operations of production enterprises in the beginning. Today's technologies, which are gathered under the title of Industry 4.0, find application areas in both manufacturing and service enterprises with their business models. In this study, the effects of the Industry 4.0 studies on the management of service enterprises are investigated. In the case described in a smart hotel example, information on changing guest hospitality conditions and follow-up dimensions are given.