SMEs Business Process Framework to Improve their Performance: Systematic Literature Review IS Perspective

Abstract

Along with the development of the era of the impact of the higher level of competition, the company is required to improve its performance in order to win the competition. Various methods are used to help companies improve their performance. One way is to create a framework that is a reference for companies to improve the effectiveness and efficiency of their business processes. Some frameworks have been designed to help companies, especially SMEs improve their performance, but some frameworks have limitations. The purpose of this research is to evaluate the SME Framework with information system perspective by analyzing the literature on SME Framework. by knowing the limitations of the existing framework it will be able to design a new framework that is broader in scope. The research method was carried out by analyzing the study of the SME framework from 2001 to 2019. This research has found 49 articles that will be evaluated for their strengths and limitations.