Perceiving benefit – risk and Fintech users’ continuance intention in Ho Chi Minh City

Abstract

This study aimed to investigate the perceiving benefit – risk and the continuance intention to use Fintech in Ho Chi Minh City. The data was collected from 472 respondents (under the age of 40). The statistical software AMOS, the consistency coefficient measured with Cronbach's Alpha for scaling test, Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA) and Structural Equation Modelling (SEM) were used for the analysis. The results show that users' benefit perception was explained by economic benefit and convenience, users' risk perception was explained by financial risk and security risk. Besides that, the benefit perception has a positive impact on the Fintech continuance intention, while the risk perception has a negative influence on such an intention. The research results also show that there is a difference between clumsy and proficient users of Fintech applications, specifically: (1) For users who are not proficient in Fintech applications, benefit perception are affected by economic benefit and convenience, and Fintech's intention to continue using financial services is positively affected by benefit perception and not affected by risk perception. In particular, risk perception is affected by financial risk; (2) For users who are proficient in Fintech applications, benefit perception are affected by economic benefit and convenience, and benefit perception have a positive impact on the intention to continue using Fintech's financial services, but risk perception has a negative impact on Fintech's intention to continue using its financial services, and is affected by financial risk and security risk.