How IT Support a Government Organization's Agility to Respond Citizen's Changing Needs?:Literature Review

Abstract

Now the use of information technology has changed citizen's styles and lifestyle. Public services that are practical, very fast and automated is the need for majority of Indonesian society. Coupled with various requests for public services needed by the community with a variety of specific case studies. This certainly has implications for the government in presenting services that suitable with the various needs of the citizen. On the other hand, in increasing the effectiveness and efficiency of public services, the government has shifted its business processes by increasing the adoption of e-government. However, the fact is the IT investments that can reach tens or hundreds millions rupiah every year can be said to be almost non-existent by governments where most of the operational processes are carried out electronically. To overcome this problem, the government should not simply shift the business process with IT adoption on a large scale. The government needs to adopt a model of organizational agility to support government IT agility. In anticipating this, several previous studies have contributed to developing an organizational agility model with IT support. However, the model developed is still not enough to achieve organizational agility. Therefore, in this study will synthesize some previous theories relating to organizational agility using IT support. The result of this study are an analysis of the synthesis of the agility process models of government organizations with IT support.