Factors in residence satisfaction of elderly from nursing homes: Evidence from China

Abstract

With the aggravation of population aging, the problem of providing service for the aged has become the focus of the public. A large number of nursing homes have emerged under this background. Residence satisfaction is broadly used as the indicator to measure the quality of nursing homes. Focusing on the resident satisfaction formation from the organizational factors, this study investigate show staffing, hardware facilities, elderly service guarantee and perceived environment influence the satisfaction of the elderly. Meanwhile, how these variables interact with each other and finally affect the satisfaction is also explored. Data collected from 493 nursing homes in Shanghai city of China are used for the empirical analysis. Research results show that: residence satisfaction is directly influenced by the environment perception and elderly service guarantee of the nursing home; staffing and hardware facility configuration are the direct factors in the satisfaction, and staffing is the most important element in the construction of nursing homes and influences other factors directly or indirectly.