An application of queuing system to patient satisfaction at a selected hospital-A field study

Abstract

The aim of this article is to study the queuing system at the general outpatient clinic in relation to time spent by patients on the queue and patient satisfaction. As we know that the queuing concepts are applicable to any situation in general life even in Health care services. Now a day's Queuing approach in healthcare settings is very important because these organizations are dealing with the well-being and human life is concerned. The patient satisfaction, time they spent in the queue while waiting for their turn to meet doctor as well as time they spent with the doctor, is very important for the proper working of any hospital as well as for the image of the hospital before the public. The finding should be helpful in improving services at the clinic for quality of service guarantee.